FAQs

Old Email Address?

You need access to the email address on your Spotify account to open the password reset link we email you.

If you don’t have access, here are some options:

• Regain access to the email address if possible
• Contact us and we can update the email address for you
• Create a new account and start fresh

No account associated with email address?

If the password reset says there’s no account with the email you entered, try again with any other email addresses you have.

If you think your email changed without your permission, or your accounts been hacked? Contact Us.

Didn’t get reset email?

Check your spam/junk folders, or any other filtered folders.

If you don’t have access to your email address, refer to: “Old email address” above.

Invalid password reset link?

Reset your password again, but this time open the emailed link in a private or incognito browser.

Reset your password

At Tallman Equipment, we care deeply about the security of your personal data. Our team works tirelessly to safeguard your account and your personal information.

But there are also measures you should take to further protect your Tallman Equipment account:

Passwords

To keep your account as secure as possible, we recommend:

• Using a long password that contains a combination of letters, numbers, and special characters.
• Using a different password for each online service you use. This is so that, if one service does become compromised, all your other service accounts aren’t at risk as well.
• Changing your password frequently.
• We’ve made it super easy to change or reset your password, so you can do this any time.
• Check out our guide about suspicious emails.

Software

It’s good practice to keep your device’s firmware, operating system, and/or anti-virus software up-to-date for general online security. Check out the support pages for your device and/or software for help with this.

Remove access to third-party apps

If someone gains unauthorized access to your account, we recommend removing any third-party apps with access to your Tallman Equipment account as they may have become compromised. You can grant access to them again if you want.

Log out after using tallmanequipment.com on public devices

Whether you’re at work, school, the library, or simply using a device that isn’t your own, remember to log out after using tallmanequipment.com  to prevent others from gaining access to your account.

Tallman will never ask for personal information over email, such as your:

• Payment info
• Password
• Social Security or tax identification number
• Request payments via a 3rd party (for example, Western Union)
• Ask you to download anything from our emails

Emails about account activity

We send emails about account activity such as:

• New logins
• Purchase Receipts and Confirmations
• Shipping Confirmations and Tracking Info
• Orders On Hold
• Processing Order
• Completed Order
• Refunded Order
• Other Customer notes

For security, you can’t turn these emails off.

Have a suspicious email?

An email is suspicious if the sender address doesn’t end in “@tallmanequipment.com,” or if you’re unsure about it.

Be careful: scammers often use email addresses that look almost identical to ours, such as:

• Missing letters (e.g., @tallmanequipent.com)
• Extra letters (e.g., @tallmanequipmentt.com)
• Slight misspellings or swapped characters

Always check the full email address carefully before responding or clicking any links.

Don’t respond to, click any links, or download anything in the email. If you already did:

1. Reset your password
2. Change your password on any other sites where you use the same password.
3. Contact your bank if you think your financial details have been compromised.

Report a suspicious email

Forward the email to info@tallmanequipment.com.

Delete the email.

Our team will investigate and let you know if the email is legitimate.

An account is required to place an order, and we do not offer guest checkout.

Requiring an account helps ensure order accuracy, security, and accountability throughout the purchasing process. It also allows you to track orders, manage your information, and maintain a clear record of your transactions with us.

For online orders, we accept all major credit cards.

For business customers or larger accounts, we also offer additional payment options (i.e. Net 15, Net 30). If you’re interested in setting up alternative payment terms, please contact us to connect with a tool specialist and establish an account.

Tracking information is not automatically sent for every order.

In some cases, you may receive a tracking number once your order has shipped. If you do not receive one, please contact our team and we’ll be happy to provide your tracking details.

Yes, we offer expedited shipping options, including next-day air, for in-stock items.

To qualify for same-day processing, orders must be placed by 3 PM EST, Monday–Friday. Orders placed after 3 PM, on weekends, or on holidays will ship the next business day.

If you have a specific delivery deadline, we recommend selecting an expedited option at checkout or contacting our team to confirm availability and timing.

Yes, we can accommodate shipments using your preferred carrier.

Please contact our team in advance to coordinate details and ensure everything is set up correctly prior to placing your order.

Yes, you can use your company’s UPS or freight account for shipping.

To do so, please contact us before placing your order so we can properly apply your account information and coordinate the shipment.

If your item arrives damaged, please contact our team as soon as possible.

We’ll work quickly to resolve the issue and make it right.

In some cases, a restocking fee may apply to approved returns.

If you need to return an item, please contact our team first for authorization before sending anything back. Most items are considered final sale, and returns are only accepted if approved in advance.

Approved returns must be in good, resellable condition. Customers are responsible for return shipping, and items must be packaged carefully, as we cannot accept returns that arrive damaged.

Any applicable credits will be issued at our discretion after the returned item has been received and inspected.

Yes, we’re here to help.

Our team can provide product guidance, answer questions, and help ensure you’re choosing the right tools for your application. If you need assistance, feel free to contact us and speak with one of our tool specialists.

Many of our products may be covered by a manufacturer’s warranty, where applicable.

Aside from any manufacturer-provided warranty, we do not offer additional warranties, including implied warranties of merchantability or fitness for a particular purpose. Warranty coverage does not apply to products that have been modified or used outside of their intended purpose.

As outlined in our Terms & Conditions, our liability is limited to the purchase price of the product, and we are not responsible for indirect or consequential damages.

Yes, you can check local availability by contacting our team.

We’ll be happy to confirm stock at your nearest location and help coordinate your order if needed.

Yes, we offer both equipment rentals and repair services.

Our team supports a range of services including tool and equipment rentals, maintenance, and repairs. If you’re looking for something specific, please contact us and we’ll connect you with the right department to help.