sales@tallmanequipment.com

877-860-5666

Shop Now
View Catalog

The behind the scenes of Entergy power outages

Entergy

When the power goes out, residents pull out candles and flash lights and yell at one another to keep the fridge closed, but it looks a little different behind the scenes for energy companies.

The Enterprise set out to find out what actually happens on Entergy Texas’ side between when the power goes out and the lights come back on.

Entergy Texas Vice President of Reliability Frank Shannon said the process typically begins when customers inform the company of the outage using the smartphone application, website or by phone.

“We also have our Distribution Operations Control Center, who are also able to tell when customers are out of power,” Shannon said. “Our Operations Center typically will dispatch a troubleshooter to go to the location of the customer’s home. Depending on what the call was in reference to, sometimes customers do give some comments that help us.”

For instance, sometimes customers will include that they heard a loud noise when the lights when out. Shannon said that is typically a good indicator that a fuse blew in a transformer.

Other times, the customer may include that a wire is on the ground, which is also good information for troubleshooters.

“Once that troubleshooter works through his processes and figures out exactly what the issue is, depending on the size and scope of the work that has to be done to restore the customer, he will or she will generally request additional resources,” Shannon said.

In this example, if the power is out because a transformer needs to be replaced, Shannon said Entergy would dispatch a crew with a new transformer to replace it and restore the power for the customer.

Keep reading at the Beaumont Enterprise

0 Comments

Return to The 1952 Society Home Page
Enter Tallman's 2025 Photo Contest
DDIN - Tools Built for Linemen

We’re more than just tool Sales

Check Out Our Unique Combination of Services

Tool & Equipment Rental

When new equipment purchases aren’t an option, Tallman Equipment’s tool rental department is here to meet your shorter-term needs! We house a large inventory of the most commonly used equipment for the construction and maintenance of electrical transmission and distribution systems.

Tool & Equipment Repair

We consider no tool to be outside the experience and training of our technicians. Some examples of commonly repaired tools include hydraulic, pneumatic, gas, and battery-powered equipment, stringing blocks, dynamometers, chain hoists, strap hoists, capstan hoists, and rope products.

Grounds & Jumpers
Manufacturing, repair and refurbishment 

Tallman Equipment has a full-service assembly department skilled in building and repairing custom grounds and jumpers. We can build customized grounds and jumpers to your specifications as quickly as a day. Our testing process meets ASTM standards

Rope Fabrication

& Rope Repair

Tallman leads the industry in developing and manufacturing transformer slings. Whatever your need may be, our trained and certified Master Splicer can build custom rope assemblies for unique applications, along with winch lines for buckets, diggers, bumper winches, and high strength tow ropes.

Fiberglass

Testing, Repair & Refinishing

Tallman offers complete repair and reconditioning of your fiberglass tools compliant with OSHA and ASTM standards. Our technicians can tackle all brands of hot sticks, conductor and support gins, ladders, extension arms, shotgun sticks, fixed sticks, and much more.

Rubber Goods
Cleaning & Testing 

Tallman is now offering rubber goods testing and cleaning of linemen’s rubber gloves, blankets, sleeves, hoods, line hose, and hardcover. All testing and procedures conform to ASTM standards and involve thorough washing, visual inspection, dielectric testing, and date stamping.