Job Openings at Tallman

Build Your Future with Tallman

Tallman Equipment has been supporting the electric utility industry since 1952…and it takes good people to keep that work moving. Explore our current openings below to find opportunities to join our team. Don’t see the right position? We’re always interested in connecting with hardworking, dependable people. Submit a general application and tell us about your experience. We’ll keep your information in mind as new opportunities become available.

SERVICE & REPAIR COORDINATOR

Location: Columbus, Indiana

Rate of Pay: $18-$28 per hour, depending on experience.

Company Overview

Since 1952, Tallman Equipment has served the electric utility industry with the tools, equipment, services, and expertise crews rely on to work safely and efficiently.

What began as a regional equipment supplier has grown into a national partner for electric utilities, contractors, cooperatives, and line crews across the country. Tallman provides tool and equipment sales, rentals, repair, testing, fabrication, training, and field support.

Our people understand that customers are often counting on us to keep important work moving. That means providing accurate information, dependable service, and practical solutions without making customers jump through flaming hoops just to get an answer.

 

Position Overview

 Tallman Equipment is seeking a Service & Repair Coordinator to help manage customer repair and service work from the initial request through quoting, scheduling, tracking, documentation, and follow-up.

This position serves as an important link between our customers, service technicians, warehouse team, and other departments. The right person will be highly organized, comfortable managing multiple active service orders, and committed to keeping customers informed throughout the repair process.

Detailed Description 

• Serve as a primary point of contact for customer repair and service inquiries.
• Communicate with customers to understand service needs, gather necessary information, and help resolve concerns.
• Prepare and enter repair and service quotes, including parts, labor, and other service-related costs.
• Create, process, and manage service orders and work orders from the initial request through completion.
• Coordinate repair activity, service scheduling, parts availability, inventory needs, and internal follow-up.
• Track active repairs and keep customers informed about quotes, approvals, expected timelines, and next steps.
• Maintain accurate service records, customer-specific database information, warranty documentation, purchase orders, invoices, and related files.
• Review service documentation and order information for accuracy, completeness, and quality.
• Research service issues, identify repair requirements, evaluate costs, and assist with routine troubleshooting.
• Follow up on open quotes, service orders, customer questions, and outstanding tasks.
• Prioritize multiple service orders and deadlines while working closely with the service and warehouse teams.
• Help resolve customer service issues professionally, courteously, and with the customer’s needs in mind.

Critical Competencies 

• Strong commitment to customer service.
• Excellent written and verbal communication skills.
• Highly organized and detail oriented.
• Able to manage multiple priorities and deadlines.
• Strong follow-up and task-tracking skills.
• Independent problem-solving and critical-thinking abilities.
• Comfortable researching information and making sound routine decisions.
• Accurate data-entry and record-keeping skills.
• Ability to learn technical product and repair information.
• Professional and courteous when working with customers and coworkers.
• Comfortable working in a warehouse and service environment.

Education & Experience

• High school diploma or GED required.
• Five+ years of customer service experience.
• Strong computer skills, including proficiency with Microsoft Word and Excel.
• Experience using an ERP or business-management system is valuable. Experience with Epicor Prophet 21 is preferred.
• Previous experience with repair quotes, parts and labor, service coordination, scheduling, work-order processing, repair tracking, or warranty administration is preferred.
• Experience with warehouse operations, parts identification, inventory coordination, purchase orders, invoices, or document-management processes is also valuable.

The Right Fit

You will do well in this position if you enjoy helping customers, keeping a lot of moving pieces organized, and following a job all the way through instead of assuming someone else picked it up.

You should be comfortable asking questions, digging for answers, paying attention to the small details, and keeping customers and coworkers up to speed. Repair work does not always follow a perfectly straight line…the coordinator’s job is to keep it from wandering completely off the map.

Job Type: Full-time

Benefits offered to eligible employees include:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance

 Ability to Commute: Columbus, Indiana 

Work Location: In person